At dona55, your privacy is not an afterthought — it is a core commitment. This Privacy Policy explains exactly what personal data we collect from Pakistani players, why we collect it, how it is used, and the rights you hold over your own information.
This Privacy Policy ("Policy") describes how dona55 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal data of individuals ("you", "the User", "the Player") who access or use the dona55 website, mobile interface, casino games, sports betting services, and all associated account and payment facilities (collectively, the "Services").
dona55 is committed to handling your personal data with the highest standards of care, transparency, and integrity. We operate in accordance with internationally recognised data protection principles, including those reflected in the General Data Protection Regulation (GDPR), and apply those standards to all Pakistani players using our platform — whether you are accessing from Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Peshawar, or any other city across Pakistan.
Plain-Language Summary: We collect only what we genuinely need to run your account, process your PKR transactions, meet our legal obligations, and improve your dona55 experience. We do not sell your data. We do not share it with advertisers. You can ask us to delete it. This Policy tells you exactly what we do and why.
This Policy should be read alongside our Terms & Conditions, which govern your overall use of the dona55 platform, and our Responsible Gaming policy, which explains how we use certain data to protect vulnerable players. By registering a dona55 account or using our Services, you acknowledge that you have read and understood this Privacy Policy.
dona55 is the data controller in respect of all personal data collected and processed through the dona55 platform. As data controller, we determine the purposes for which your personal data is processed and the means by which that processing takes place.
For all data protection enquiries, requests to exercise your rights, or concerns regarding our data handling practices, please contact our dedicated Data Protection team:
dona55 collects personal data across several categories, depending on how you interact with our platform. The table below summarises the categories of data we collect and specific examples within each category:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, CNIC scan (front & back), selfie with CNIC | Registration & KYC verification |
| Contact Data | Pakistani mobile number, email address, city of residence | Registration |
| Financial Data | JazzCash/EasyPaisa mobile number, bank account name, HBL/UBL/Meezan account details, USDT wallet address, PKR deposit/withdrawal history | First deposit & KYC |
| Account Data | Username, encrypted password, account balance, bonus wallet balance, transaction history, bet history | Ongoing platform use |
| Technical Data | IP address, device type, operating system, browser type, session timestamps, login timestamps | Automatic — every session |
| Behavioural Data | Games played, bet amounts, win/loss patterns, session duration, feature usage, responsible gaming tool usage | Ongoing platform use |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When you contact support |
⚠️ Sensitive Data: CNIC copies and selfie images are classified as sensitive personal data. These are collected solely for mandatory KYC and AML compliance purposes, stored in encrypted form, and accessible only to authorised compliance personnel. They are never used for marketing or shared with third parties outside of legal obligations.
dona55 collects personal data through the following channels and mechanisms:
dona55 processes your personal data only for defined, legitimate purposes. We do not use your data for any purpose incompatible with the purposes listed below:
✅ No Profiling for Third-Party Advertising: dona55 does not build advertising profiles on its players. Your behavioural and gameplay data is used exclusively for platform improvement, responsible gaming monitoring, and fraud prevention — not for sale to or sharing with external advertisers.
For each category of personal data processing, dona55 relies on one or more of the following legal bases:
dona55 does not sell your personal data to any third party under any circumstances. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
dona55 strictly prohibits the sale, rental, or licensing of your personal data to any third party for their own marketing or commercial purposes. This prohibition applies without exception and is not subject to any commercial arrangement.
Data Processor Agreements: All third-party service providers who handle your personal data on dona55's behalf are required to enter into formal Data Processing Agreements (DPAs) that restrict their use of your data to the specific services they provide to us, and which require them to maintain adequate security standards.
dona55 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | AML legal obligation |
| KYC Documents (CNIC, selfie) | Duration of account + 5 years post-closure | Regulatory compliance |
| Financial Transaction Data | 7 years from transaction date | AML & financial record-keeping |
| Gameplay & Betting History | 5 years from account closure | Dispute resolution & responsible gaming |
| Support Communications | 3 years from last interaction | Legitimate interest (dispute resolution) |
| Technical & Log Data | 12 months from collection | Security & fraud prevention |
| Marketing Consent Records | Until consent withdrawn + 1 year | Consent accountability |
Upon expiry of the applicable retention period, your personal data will be securely deleted or irreversibly anonymised. Anonymised data (which cannot be linked back to you) may be retained indefinitely for statistical and analytical purposes.
dona55 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:
⚠️ Your Responsibilities: While dona55 takes every reasonable precaution to protect your data on our end, you are also responsible for the security of your dona55 Login credentials. Never share your password with anyone. If you suspect your account has been compromised, contact our support team immediately via live chat.
As a dona55 player, you hold the following rights in respect of your personal data. You may exercise any of these rights by contacting us via live chat or emailing [email protected] with "Data Rights Request" in the subject line.
You have the right to request a copy of all personal data dona55 holds about you. We will provide this in a clear, structured format within 30 days of receiving your verified request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay. Note: corrections to CNIC-linked data require re-submission of updated identity documents.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent. This right is subject to our legal retention obligations — we cannot delete data we are legally required to retain (e.g., AML records).
You may request that we restrict processing of your data in certain circumstances — for example, while you contest its accuracy, or while we assess an objection you have raised.
Where we process your data on the basis of consent or contractual necessity, and processing is carried out by automated means, you have the right to receive your data in a structured, commonly used, machine-readable format.
You have the right to object to processing based on our legitimate interests, including direct marketing. Where you object to marketing, we will cease all marketing communications immediately.
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.
Verification Requirement: To protect your data from unauthorised requests, dona55 requires identity verification before acting on any data rights request. We will ask you to confirm your registered mobile number, email address, and in some cases, additional CNIC-linked verification, before proceeding.
Cookies are small text files placed on your device when you visit the dona55 platform. They help us recognise you between visits, maintain your dona55 Login session, remember your preferences, and analyse how you use the platform.
You can manage your cookie preferences through the dona55 Cookie Preferences panel, accessible from the platform footer. You may also configure your browser to refuse cookies entirely, though this may impact your ability to use certain platform features including the dona55 Login process.
The dona55 platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect, process, or store personal data belonging to persons under the age of 21.
Age verification is enforced through our mandatory CNIC-based KYC process. Any account found to belong to a person under 21 will be immediately and permanently closed. All personal data associated with that account will be deleted, subject only to any legal retention obligations that may apply.
If you are a parent or guardian and have reason to believe that a minor has registered an account on dona55, please contact us immediately via live chat or email so that we can take immediate action.
In the course of providing our Services, your personal data may be transferred to and processed in countries outside of Pakistan. This may occur, for example, when we use cloud infrastructure, KYC verification services, or game software providers based in other jurisdictions.
Whenever personal data is transferred outside Pakistan, dona55 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Pakistan. These safeguards include:
dona55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Material changes will be communicated to registered players via email to the registered address and/or via a prominent notice on the dona55 platform prior to the change taking effect.
The "Last Updated" date at the top of this page indicates when the most recent revision was made. We recommend reviewing this page periodically. Your continued use of the dona55 platform following publication of any amended Policy constitutes your acceptance of the updated terms.
Version Control: Previous versions of this Privacy Policy are available upon request. If you wish to review a prior version, contact us at [email protected] with "Privacy Policy Version Request" in the subject line.
For any questions, concerns, or requests relating to this Privacy Policy or dona55's data protection practices, please contact us through any of the following channels:
If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority or gaming regulatory body with jurisdiction over dona55's operations.
Every Pakistani player on dona55 benefits from these six foundational data protection principles applied across the entire platform.
Every connection between your device and dona55 is secured with bank-grade 256-bit SSL encryption. Your PKR transactions, CNIC documents, and dona55 Login credentials are protected in transit at all times.
dona55 has an absolute prohibition on the sale, rental, or licensing of your personal data to any third party for commercial or advertising purposes. Your data belongs to you — full stop.
All dona55 accounts are verified through mandatory CNIC-based KYC. This protects every player on the platform from fraud, impersonation, and identity theft — keeping the community safe for genuine Pakistani players.
dona55 does not hold your data indefinitely. Every category of personal data has a clearly defined retention period after which it is securely deleted or irreversibly anonymised. No data is kept beyond its legitimate purpose.
You can access, correct, delete, or port your personal data at any time. You can also object to processing or withdraw consent for marketing. dona55 responds to all verified data rights requests within 30 calendar days.
Behavioural data is used to identify signs of problem gambling and trigger responsible gaming tools where needed. This monitoring exists to protect you — not to profile you for commercial gain.
Now that you understand how dona55 handles your personal data, explore Pakistan's most trusted online casino platform — with PKR transactions, PSL cricket betting, and live dealer games.
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